When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

We're glad to announce that Afterpay (known as Clearpay in the UK) is now supported in Workspace Client Galleries and Print Shop. Afterpay is a payment method that allows your customers to "buy now and pay later". It's particularly popular among ecommerce businesses, and, according to Afterpay, the buy now, pay later approach maximises customer purchasing power. Their retailers report as much as a 50% increase in average order value, and 2-3x more units per transaction. Read on to learn more! What is Afterpay (Clearpay)? Afterpay gives your customers a way to pay for their purchases To View More >>

Valentine's Day is upon us, and what better way to mark the day than to ponder the wonder of love. Charlotte Christian, wedding photographer and self professed enthusiast of all things love, talked to us about celebrating personal stories of love through photography. Love is something we should celebrate every day, she says. "Sometimes in our busy lives we forget to take a moment to dwell on what we have in life, and all the different kinds of love that we receive. I think when we take the time to celebrate and appreciate people who give us love, it flourishes and then in turn, spreads to those To View More >>

New York photographer Michelle Lange explains why she made the move to Workspace - to download a copy of her comparison spreadsheet go to http://bit.ly/HKBkpU A big thank you to everyone who sent feedback about our new Workspace landing page! We loved your compliments, we appreciated your suggestions, and we were struck by the number of people who hadn’t realised how much Workspace - or for that matter Queensberry - can offer! Some people also said they'd like some help getting set up, which got us thinking... What if we set up your Workspace site for you? Website, custom URL, SEO tools, price To View More >>

Our customers love our little copy albums and are always asking for more, so here goes! You can now order flushmount digital copies of all our albums. Not just the large ones, all of them. Want copies of an 8x8 or 10x7 original? No problem. But that's not all... You can now order flushmount minis, with free freight and design and colour correction just like their bigger sisters. Sizes available: 7x5 V/H, 6x6 or 5x4 V/H. AND you can order digital copies from them too. Just one thing to remember... You can't order digital copies that are larger than the original album ;) What could you do with these To View More >>

1. Tell us a little about yourself, your photography business and what you do! I have a Bachelor of Design in Graphic Design. I did a bit of film photography in my last year of University, but it wasn't until I got a job working for the University of Auckland as a public relations photographer that I started to learn the craft of photography. It was there that I learnt about manual settings, studio lighting, editing etc. I photographed hundreds of events and people for the University. I learned how to interact with people when taking their photo, and how to get great photo-journalist shots. I To View More >>

If you haven't already, head over to our Brand Blog and check out the album from French photographer Christophe Flers we've just featured... But before you do... You may be interested in reading this: It's part of a blog post (translated from French) that Christophe wrote about his journey from discovery to delivery, of his first Queensberry album... "This week I experienced a defining moment in my professional life; symbolically important as I carried out one of my dreams: To propose to my married couples the most beautiful albums ever. I discovered these albums in Las Vegas last year and since To View More >>

Competition isn't the problem, obscurity is. For years now I've watched frustrated at how little most photographic associations do to promote the idea and importance of wedding photography. More often than not these organisations - run by hardworking volunteers who do great things to educate their members and promote standards - can do little to convince couples that they need a professional photographer. But I'm not going to be frustrated by this any more :) We're doing more to promote our customers I said two months ago that I believe in professional photography, and although we obviously aren't To View More >>

I'm often told that brides do all their research online and communicate with photographers only by email. And that it's normal to book a photographer based on such minimal interaction: "Stephen it's no use. They just want a price. It's all about the deal, so I just give them one and hope." I don't believe it. Or at least, I don't believe it's the only possibility. I wasn't going to start these posts this way, but maybe a simple response to this challenge is useful, something you can use immediately. Anyway, here's how I would reply. Rewrite it in your own words of course, but I hope it helps engage To View More >>

2012 has been a busy year for us and we’ve been listening to your feedback along the way. We’ve made some big and exciting changes to our album categories that will simplify and streamline our products and make working with us as simple as possible. Visit our website to explore the updated product pages for yourself, and read on for an overview of our updated categories, some pretty tasty price reductions, and a few other goodies we think you’ll like. Changes to album categories: People have fallen in love with our “press albums” (the product and the price!) but we’ve wanted to add To View More >>